dak69Privacy Policy

This page describes what we collect when you use dak69 and how we keep that data protected. We at dak69 collect personal information to verify your identity, process your deposits and withdrawals, detect fraud, and improve our service. We operate across Indonesia in supported jurisdictions—players from Jakarta, Surabaya, Bandung, Medan, Semarang, and Yogyakarta use dak69 on their mobile devices, and we respect the privacy of each account.

Our approach is straightforward: we collect only what we need. Your email and password are encrypted. Your identity documents are verified once, then stored securely. Payment information is never stored on our servers—we send it directly to your bank or e-wallet provider. Your gameplay data—which games you play, when you play, your balance history—is logged for your protection and to help us detect unusual account activity.

Our servers may sit outside your jurisdiction. Indonesia's data-protection standards apply to our handling of Indonesian accounts. If you have concerns about how we store your data or where it sits physically, contact us. Your rights are outlined below; you can request data export, correction, or deletion at any time.

What data we collect on dak69

We collect several types of data when you create and use a dak69 account. First, account setup data: your email address, a password you create, your full name, date of birth, and phone number. Second, identity verification data: documents such as a government-issued ID, and cross-checks against the identity database of your bank or payment provider. Third, payment data: the payment method you choose—whether that's DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet—and the transaction amounts. We do not store your bank account number, card number, or e-wallet credentials on our servers.

Fourth, gameplay data: your account balance, game history (which games you played, when, how long), sports markets you viewed, deposits and withdrawals you made, and IP address logs. Fifth, device data: the device type you're using (Android phone, iOS device, desktop), your operating system version, and browser type. This helps us optimize dak69 for your device and detect fraud patterns—for example, if your account suddenly logs in from a different city during Idul Fitri, we flag it for verification.

Account setup data

Email, password, name, date of birth, phone number. Collected when you create your account.

Identity verification

Government-issued ID and cross-checks with your bank or e-wallet provider. Verified once, then stored encrypted.

Payment data

Payment method choice and transaction amounts. We do not store your card number or account credentials.

Gameplay and account activity

Game history, balance snapshots, IP addresses, deposit and withdrawal records. Used for fraud detection and account security.

How we use your data on dak69

We use your data for five main purposes. First, account verification: we confirm your identity once at signup, then verify each new payment method. Second, payment processing: we send your deposit and withdrawal instructions to your bank or e-wallet provider. We do not store payment credentials, only transaction logs. Third, fraud detection: we monitor for unusual activity—multiple failed logins, account access from unusual locations, rapid deposits and withdrawals. If we detect fraud, we can freeze your account and contact you.

Fourth, service improvement: we analyse aggregate gameplay data to understand which games are popular, which payment methods are used most, and where network issues occur. This helps us improve dak69 for players in all supported regions. Fifth, legal compliance: we keep records to meet regulatory requirements in jurisdictions where we operate. These records protect you and us.

Third-party processors and data sharing

We share your data with third parties only when necessary. Your bank or e-wallet provider—mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, or a local payment processor—receives your payment instruction and your verification data. These are payment processors; they need your information to complete transactions. We do not sell your data to marketers or data brokers. We do not share your gameplay history with third parties. If law enforcement requests your data with a valid legal order, we comply.

Data retention and security

We retain your account data as long as your account is active. If you close your account, we keep identity verification records for three years to meet anti-money-laundering requirements. Gameplay records are kept for one year, then deleted. Payment records are retained for five years to support dispute resolution and legal compliance. We do not retain password data after you set it—we store only a cryptographic hash of your password.

Our servers are encrypted at rest and in transit. Access to dak69 data is restricted to staff with legitimate operational need. We conduct annual security audits. If a security breach occurs, we notify affected users within 48 hours and contact relevant authorities. We encourage you to use a strong, unique password and to enable two-factor authentication if offered.

Cookies and tracking on dak69

We use cookies to remember your login session, so you don't have to enter your password every time you open dak69. These are session cookies, stored only on your device. We do not use third-party tracking cookies. We do not place pixels or beacons on your device to track you across other websites. Analytics data—which pages you visit on dak69, how long you stay—is collected anonymously and aggregated.

Our data-protection commitments

We at dak69 commit to transparency about your data. This policy is plain language, not legal jargon. Your data is not sold, not shared with marketers, not used to manipulate your behaviour. We use it to run dak69 safely and to comply with law. If this policy changes, we notify you by email. Significant changes require your explicit consent.

You can request your data, correct it, or delete it by contacting our support team. We respond within 14 days. If you're unhappy with our response, you can escalate to a neutral third-party data authority. We also comply with data-protection laws in jurisdictions where we operate. If you have a concern about how we handle your data, let us know immediately.

Contact us about your privacy on dak69

If you have questions about this privacy policy, how we collect data, or how to exercise your rights, contact our support team via the contact form on dak69.app. Our team is available during business hours, including holidays such as Idul Fitri, Idul Adha, Imlek, and Nyepi. We aim to respond within 24 hours. For urgent security concerns, mark your message "urgent" and we will prioritise it.

This policy applies to all dak69 users, whether you access via Android app, iOS browser, or desktop. By using dak69, you consent to this privacy policy. If you do not consent, you may request account closure and data deletion at any time.